Privacy Policy

Hero Sports ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what information we collect, how we use it, and your rights.

Information We Collect

• Account & order information: name, email, phone number, delivery address, and order history.
• Payment information: processed securely by our payment partners (including Atome for Buy Now, Pay Later); we do not store your full card or payment credentials on our servers.
• Technical information: IP address, browser type, and site usage data, collected automatically to help us improve the site.

How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your orders, and respond to enquiries.
• To send marketing communications, only where you've opted in — you can unsubscribe at any time.
• To improve our website, products, and customer experience.

Sharing Your Information

We share your information only where necessary to fulfil your order — for example, with courier partners for delivery, and payment processors (including Atome) to process payments. We do not sell your personal data to third parties.

Your Rights

Under the PDPA, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at Contact@herosports.com.my.

Data Security

We use reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Contact Us

For any privacy-related questions, contact us at Contact@herosports.com.my or write to us at 2-207, Plaza Idaman, No.70, Jalan 6/2 1D, Medan Idaman, 53100 Kuala Lumpur.

Note to store owner: this is a standard PDPA-aligned policy template. Please review with a qualified advisor to confirm it fully reflects your actual data practices (e.g. any analytics/ad tracking tools you use) before relying on it as your final legal policy.